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Terms and Conditions

Effective Date: 27th June 2026

Welcome to Carpet Rejuvenators. These Terms and Conditions govern your use of our website and the carpet and upholstery cleaning services we provide. By accessing our website or booking our services, you agree to be bound by these Terms and Conditions.

1. About Us

Carpet Rejuvenators provides professional carpet cleaning, upholstery cleaning, rug cleaning, stain removal, odour treatment, and related cleaning services for residential and commercial customers.

2. Acceptance of Terms

By using our website, requesting a quotation, or booking our services, you confirm that you have read, understood, and agree to these Terms and Conditions.

3. Service Bookings

  • Bookings may be made online, by phone, or by email.

  • All appointments are subject to availability.

  • We reserve the right to refuse or cancel a booking where necessary.

  • Customers must provide accurate contact and property information.

4. Quotations and Pricing

  • All quotations are based on the information provided by the customer.

  • Final pricing may change if the actual condition, size, or scope of work differs from the original booking.

  • Additional services requested on-site may incur extra charges.

5. Customer Responsibilities

Customers agree to:

  • Provide safe and reasonable access to the property.

  • Remove valuable, fragile, or personal items from the work area.

  • Inform us of any existing damage, stains, delicate fabrics, or special cleaning requirements before service begins.

  • Ensure pets and children are kept away from the cleaning area during the service.

6. Cleaning Results

While Carpet Rejuvenators uses professional equipment and industry-approved cleaning methods, we cannot guarantee complete removal of every stain, odour, or discolouration. Results may vary depending on:

  • Carpet or upholstery material

  • Age of stains

  • Previous cleaning attempts

  • Wear and tear

  • Existing damage

7. Drying Time

Drying times vary depending on carpet type, upholstery fabric, ventilation, humidity, and weather conditions. Customers should follow our aftercare instructions to achieve the best results.

8. Cancellations and Rescheduling

  • Customers should provide at least 24 hours' notice for cancellations or appointment changes.

  • Late cancellations or missed appointments may incur a cancellation fee.

  • Carpet Rejuvenators reserves the right to reschedule appointments due to unforeseen circumstances, including severe weather, equipment failure, or staff illness.

9. Payments

  • Payment is due upon completion of the service unless otherwise agreed in writing.

  • We accept approved payment methods listed on our website.

  • Late payments may result in additional charges where permitted by law.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Carpet Rejuvenators is not responsible for pre-existing damage, permanent stains, colour fading, fabric shrinkage, or wear that existed before cleaning.

  • We are not liable for delays caused by events beyond our reasonable control.

  • Our liability is limited to the amount paid for the specific cleaning service.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with website security or functionality.

  • Copy, reproduce, or distribute website content without written permission.

  • Upload harmful software, viruses, or malicious code.

12. Intellectual Property

All website content, including text, graphics, logos, images, and branding, is the property of Carpet Rejuvenators unless otherwise stated and is protected by applicable intellectual property laws.

13. Privacy

Your use of our website is also governed by our Privacy Policy and Cookie Policy. We are committed to protecting your personal information and handling it responsibly.

14. Third-Party Links

Our website may contain links to third-party websites. Carpet Rejuvenators is not responsible for the content, privacy practices, or services provided by those websites.

15. Changes to These Terms

We may update these Terms and Conditions at any time. Updated versions will be published on this page with the revised effective date. Continued use of our website or services constitutes acceptance of the updated Terms.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Carpet Rejuvenators operates. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

17. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Carpet Rejuvenators

Email: contact@carpetrejuvenators.co.uk

Website: www.carpetrejuvenators.co.uk

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